Yes, we offer free shipping across the continental United States under DDP terms. Standard delivery includes curbside service.

Our standard deliveries are conducted using flatbed trucks or box vans, ideal for locations equipped with a forklift and operator. If you don't have a forklift with an operator, we can deliver your order using a lift-gate truck. This allows efficient offloading of pallets directly from the truck, eliminating the need for a forklift. Delivery locations must be accessible for commercial shipments. This includes ensuring a flat, even surface for pallet jack use, with no loose gravel present.

Tracking information will be provided 5-10 days prior to arrival to monitor your shipment. Delivery dates are estimated and subject to change due to logistics. It is crucial to have personnel available to receive the shipment between 9am to 5pm on the scheduled delivery day. If the delivery attempt is unsuccessful due to the absence of a receiver, a re-delivery fee will apply. The fee varies by freight carrier.

When ordering 6 pallets of synthetic roofing underlayment, you will receive 3 double-stacked bundles, with dimensions not exceeding L48" x W43" x H86". In total, these will occupy less than 45 sqft of your warehouse space.

A: We source our synthetic underlayments and roofing accessories from top-tier factories in India and China. These factories are known for their high-quality production standards and supply to leading building materials distributors and well-known roofing manufacturers. Our strategic partnerships help us balance supply chain risks and offer a variety of certification options to our customers.

We collaborate only with top-tier manufacturers who have a proven track record of exporting products to the United States and Canadian markets. These suppliers are known for reliably supplying goods that you might recognize in big-box stores or from national distributors under well-known brands.

Our involvement helps bridge the gap between customer communication and technical validation. This ensures that our clients receive the latest, high-quality products, backed by our expertise and assurance, thereby bypassing unnecessary intermediaries.

At BEM, our product selection is driven by two key principles: providing the lowest cost and best value products for roofing contractors' commodity needs, and offering unique, state-of-the-art items that add value for roofers.

Our product engineering team, with decades of experience in the roofing industry, ensures we stay attuned to the community's needs. For example, our synthetic underlayments, developed in collaboration with Roofing Insights, are among the most efficient in the United States.

Our range includes specialized screws for single-ply roofing, special window tapes, walkway pads, and vapor permeable membranes. These products are technically advanced and designed to offer added value for roofers. Our manufacturing partners, such as Canleaf and Genco, are chosen for their strong R&D capabilities and industry expertise, ensuring high-quality and innovative products.

For example, for our synthetic underlayment SYNSTEP 100, we provide a 30-year limited warranty. This warranty covers manufacturing defects and product performance under normal conditions. However, it excludes issues arising from improper installation, natural disasters, or lack of maintenance. Our warranty is on par with the standards of major market players in the United States for similar products, ensuring high quality and reliability.

We are carefully considering adding new products to our portfolio, and it generally takes us some time to decide whether to launch a new product or change an existing one.

We encourage you to contact us at sales@bemdirect.com with your ideas for custom products or if you're looking for specific items not currently available on our platform. We could explore these possibilities with our manufacturers to cater to your unique needs.

Absolutely. Our focus is on partnering with manufacturers who are committed to investing resources to develop direct sales channels. We are also on the lookout for innovative products that roofing contractors can utilize.

We are eager to explore new possibilities and build strong, mutually beneficial partnerships.